1.    PRIVACY NOTICE

The following Privacy Notice must be placed on K-Line’s website and reviewed on an annual basis.

1.1.  POLICY OBJECTIVE

The objective of this policy is to outline K-Line’s information handling practices and is based on the 10 Fair Information Principles that form the foundation for the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to the employees of K-Line Maintenance & Construction Ltd., K-Line Equipment Leasing (Toronto) Ltd., K-Tek Electro-Services Ltd., and K-Line International (Canada) Ltd., hereinto referred to as “K-Line” or the “Company”.

This Privacy Policy explains the following:

  • how and why we collect, use and disclose your personal information
  • how and when your informed consent will be requested
  • how you can access your personal information
  • how we protect your personal information

1.2.  PURPOSES OF COLLECTING PERSONAL INFORMATION

We collect personal information for the purposes of:

  • Paying and receiving payments from vendors/customers.
  • Determining how K-Line is performing from the perspective of customers and ensuring they have relevant contact information for the customer.
  • Selling merchandise and services.

Our company collects the following information:

  • Names
  • Address
  • Phone Number
  • Email Addresses
  • Bank Information
  • GST/HST Number
  • Credit References
  • Accounts Receivable Contact Name
  • Accounts Payable Contact Name
  • Opinions from customer surveys
  • Credit Card Information

1.3.  CONSENT

We will seek valid and meaningful consent before or at the time of collection of personal information. Consent will be obtained through email, phone calls, Customer Information Forms, or in-person. Consent will be obtained again if a new purpose for collection of information is identified. You may refuse or withdraw your consent at anytime.

1.4.  LIMITING COLLECTION

Personal information that is collected will be limited to the purposes set out in this Privacy Policy. We will not collect any information that is not required for our services.

1.5.  LIMITING USE, DISCLOSURE AND RETENTION

We will limit the use of information to the purposes stated in this policy.

Our company will not share your information with any third parties without prior consent. In instances where law enforcement requires the disclosure of customer information, written consent will be obtained from the customer before releasing the information.

Information that does not have a specific purpose or for which its purposes are no longer required will be destroyed. Information will not be retained for longer than its intended purpose or the retention period required by law. Once information has passed its retention period, it will be destroyed in a secure manner.

1.6.  ACCURACY

Our company will keep your information as accurate and complete as possible in order to fulfill the purposes for which it was collected. Requests to update information can be made to privacy@k-line.ca.

1.7.  SAFEGUARDS

Your information is safeguarded with administrative, technical and physical controls. The following controls have been implemented to protect your information:

  • Organizational controls:
    • Access management
    • Staff training
  • Technical controls:
    • Access controls to servers and applications
    • Authentication
    • Security patches
    • Firewalls
    • Disk encryption
    • Network / domain segregation
    • Encryption on the website
  • Physical controls:
    • Physical entry controls
    • Locked cabinets
    • Restricted access to the facilities

1.8.  OPENNESS

We will strive to make our information management practices clear and easy to understand by outlining our information handling practices in this Privacy Policy and keeping the policy up to date and readily available on our website.

1.9.  INDIVIDUAL ACCESS

If you would like to access your personal information that is stored on our systems, you can make a request in writing to privacy@k-line.ca. If information is found to be inaccurate, you can correct the information by contacting our Privacy Officer.

1.10.     INQUIRIES AND CHALLENGING COMPLIANCE

If you have any questions about our company’s Privacy Policy, the data we collect relevant to you, have a dispute or you would like to exercise one of your data protection rights, please contact the Privacy Officer at privacy@k-line.ca. Requests will be responded to within 30 days. In addition, if we do not resolve your concerns to your satisfaction, you can contact:


Office of the Privacy Commissioner of Canada
30, Victoria Street
Gatineau, Quebec
K1A 1H3

Toll-free: 1-800-282-1376

Date of last review: 11/26/2020