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1 = Strongly Disagree | 2 = Disagree | 3 = Neutral | 4 = Agree | 5 = Strongly Agree
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QUESTIONS
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A. Initial Contract or Work Negotiations
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Our representatives had a comprehensive understanding of your project or service requirements.
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Costs of the project or service were clearly communicated.
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B. Managing Safety
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Work areas were well organized and appropriate measures in place for managing worksite risks.
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When performing the work, strong attention was paid to safety procedures.
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Compliance to safety procedures and industry specific standards were evident in our work activity.
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Safety and environmental concerns were addressed in a timely manner.
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C. Billing
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We complied with your billing procedures.
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Invoices were clear and easily understood.
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D. Start of Project/Work
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Invoices were clear and easily understood.
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Invoices were clear and easily understood.
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E. Execution of Project/Work
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The work was performed with the level of quality and technical expertise you expected.
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The original scope of work was completed according to the agreed schedule.
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Site personnel offered effective solutions for issues that came up.
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Changes to the scope of work were fully understood and properly negotiated.
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If you experienced warranty concerns, were they resolved promptly?
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F. Quality/Workmanship
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Have we met your expectations?
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G. Personnel
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Personnel were courteous and professional.
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Personnel demonstrated competence while performing their work.
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H. Overall Experience
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Your concerns or inquiries were handled courteously and professionally.
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Follow-up to your inquiries were prompt and handled as you expected.
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You would be very likely to recommend K-Line to a friend or colleague.
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Comments
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