Customer Survey Form

Person Completing Survey (required)

Email (required)

Job Number

Region (required) —Please choose an option—AlbertaBritish ColumbiaManitobaNew BrunswickNewfoundlandNova ScotiaOntarioPrince Edward IslandQuebecSaskatchewanUnited StatesOther

Project Description (required)

Division (required)

Customer Company / Client (required)

K-Line Project Manager (required)

Customer Contact (Phone #) (required)

Date of Survey (required)

1 = Strongly Disagree    |    2 = Disagree    |    3 = Neutral    |    4 = Agree    |    5 = Strongly Agree

QUESTIONS

A. Initial Contract or Work Negotiations

Our representatives had a comprehensive understanding of your project or service requirements.

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Costs of the project or service were clearly communicated.

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B. Managing Safety

Work areas were well organized and appropriate measures in place for managing worksite risks.

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When performing the work, strong attention was paid to safety procedures.

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Compliance to safety procedures and industry specific standards were evident in our work activity.

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Safety and environmental concerns were addressed in a timely manner.

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C. Billing

We complied with your billing procedures.

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Invoices were clear and easily understood.

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D. Start of Project/Work

Invoices were clear and easily understood.

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Invoices were clear and easily understood.

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E. Execution of Project/Work

The work was performed with the level of quality and technical expertise you expected.

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The original scope of work was completed according to the agreed schedule.

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Site personnel offered effective solutions for issues that came up.

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Changes to the scope of work were fully understood and properly negotiated.

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If you experienced warranty concerns, were they resolved promptly?

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F. Quality/Workmanship

Have we met your expectations?

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G. Personnel

Personnel were courteous and professional.

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Personnel demonstrated competence while performing their work.

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H. Overall Experience

Your concerns or inquiries were handled courteously and professionally.

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Follow-up to your inquiries were prompt and handled as you expected.

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You would be very likely to recommend K-Line to a friend or colleague.

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