Person Completing Survey (required) Email (required) Job Number Region (required) ---AlbertaBritish ColumbiaManitobaNew BrunswickNewfoundlandNova ScotiaOntarioPrince Edward IslandQuebecSaskatchewanUnited StatesOther Project Description (required) Division (required) Customer Company / Client (required) K-Line Project Manager (required) Customer Contact (Phone #) (required) Date of Survey (required) 1 = Strongly Disagree | 2 = Disagree | 3 = Neutral | 4 = Agree | 5 = Strongly Agree QUESTIONS A. Initial Contract or Work Negotiations Our representatives had a comprehensive understanding of your project or service requirements. ---12345 Costs of the project or service were clearly communicated. ---12345 B. Managing Safety Work areas were well organized and appropriate measures in place for managing worksite risks. ---12345 When performing the work, strong attention was paid to safety procedures. ---12345 Compliance to safety procedures and industry specific standards were evident in our work activity. ---12345 Safety and environmental concerns were addressed in a timely manner. ---12345 C. Billing We complied with your billing procedures. ---12345 Invoices were clear and easily understood. ---12345 D. Start of Project/Work Invoices were clear and easily understood. ---12345 Invoices were clear and easily understood. ---12345 E. Execution of Project/Work The work was performed with the level of quality and technical expertise you expected. ---12345 The original scope of work was completed according to the agreed schedule. ---12345 Site personnel offered effective solutions for issues that came up. ---12345 Changes to the scope of work were fully understood and properly negotiated. ---12345 If you experienced warranty concerns, were they resolved promptly? ---12345 F. Quality/Workmanship Have we met your expectations? ---12345 G. Personnel Personnel were courteous and professional. ---12345 Personnel demonstrated competence while performing their work. ---12345 H. Overall Experience Your concerns or inquiries were handled courteously and professionally. ---12345 Follow-up to your inquiries were prompt and handled as you expected. ---12345 You would be very likely to recommend K-Line to a friend or colleague. ---12345 Comments Comments
